How TrustMoni collects, uses, and protects your personal information
Summary: TrustMoni collects only the information necessary to provide our services and comply with Nigerian financial regulations. We never sell your personal data to third parties.
TrustMoni ("we", "us", "our") is a cryptocurrency exchange platform operated in Nigeria. We are the data controller responsible for your personal information collected through our mobile application and website at trustmoni.com.
Contact: info@trustmoni.com
| Category | Data Collected | Purpose |
|---|---|---|
| Account Info | Full name, email address, phone number, password (hashed) | Account creation and authentication |
| Identity (KYC) | NIN, live selfie photo, state, residential address | Identity verification per CBN regulations |
| Financial | Bank name, account number, account name, transaction history | Processing withdrawals |
| Crypto Wallets | Wallet addresses (HD-derived), transaction hashes, amounts | Deposit monitoring and crediting |
| Device & Usage | IP address, device type, login timestamps | Security, fraud prevention |
TrustMoni requests access to your device's front camera only during KYC verification to capture a live selfie. We do not access your camera at any other time, and photos are never saved to your device gallery. Camera access is used solely for identity verification.
We use your information to:
💡 We process your data based on: (1) performance of our contract with you, (2) legal obligations under Nigerian law, and (3) our legitimate interest in preventing fraud.
We never sell your personal information. We may share your data only in these limited circumstances:
We retain your personal data as follows:
After retention periods expire, data is securely deleted or anonymized.
We protect your information using industry-standard security measures:
While we take all reasonable precautions, no system is 100% secure. In the event of a data breach, we will notify affected users within 72 hours as required by the Nigeria Data Protection Regulation (NDPR).
Under the Nigeria Data Protection Regulation (NDPR) 2019, you have the following rights:
To exercise any of these rights, contact us at info@trustmoni.com. We will respond within 30 days. Note that some rights are limited by our legal obligations under Nigerian financial law.
Our website uses essential session cookies necessary for authentication and security. We do not use advertising cookies or third-party tracking pixels. Our mobile app does not use cookies.
TrustMoni does not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected data from a child under 18, we will delete it immediately. If you believe we have inadvertently collected such data, please contact us immediately at info@trustmoni.com.
TrustMoni may contain links to third-party websites (e.g. blockchain explorers). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Your data is primarily stored and processed in Nigeria. Where data is processed outside Nigeria (e.g. by our identity verification partner Prembly), we ensure appropriate safeguards are in place and that such transfers comply with the NDPR.
TrustMoni operates in compliance with:
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 7 days before they take effect. The "Last updated" date at the top of this page indicates when it was last revised.
For privacy concerns, data requests, or complaints:
If you are unsatisfied with our response, you may file a complaint with the
National Information Technology Development Agency (NITDA)
which oversees NDPR compliance in Nigeria.